At Famly, we’re looking for a Head of Customer Success whose focus will be to ensure that our customers have a great experience with Famly. This newly dedicated position will involve leading a team of 5-6 people across 4 markets, with responsibility for our customer success which at Famly involves customer onboarding, account management, growing the revenue from our customer base and not least team leadership.
Famly is on a mission to completely transform the childcare industry. Yeah - we know! It's not fintech, although we do have plenty of financial features in our software. We are not the latest social media platform, AI company or make ride-sharing skateboards. However we do work in an industry where our work improves the quality of life for children, parents and caregivers. Our platform eases stress and saves time for those who nurture and educate children. By doing so, we have a positive effect on the lives of children and those directly responsible for their well-being.
We’ve been shaking up the childcare software industry for 7 years. Now, hundreds of thousands of parents and staff use Famly every day in the UK, US, Germany, Denmark, and Norway.
In this position you will be in charge of the team developing and supporting the success of our customers in the UK, Denmark and Germany through proactive customer outreach and working closely with our support, product, sales and marketing teams. You’ll be doing your job right if the team delivers an exceptional experience to our customers, high customer satisfaction and you contribute to the overall revenue growth of Famly.
What you'll be doing
Our new Head og Customer Success will have two primary forcus areas: