Creative Operations Manager

Normally in these job ads we start off with a joyful list of funny inside jokes about the role.

But not this time. 😐

You’re not here for joy. You’re a lean, mean creative operations machine. Wobbly briefs sitting in your inbox? Fixed 20 of them before breakfast. Not sure how we scale 100s of meta creatives? Spun up a little prototype with one hand on your coffee cup. Projects? Managed ‘em. Workflows? Fixed ‘em. Stakeholders? Held ‘em. Creatives? Well, they just love that you’re here…

🕵️ Famly is on the hunt for a Creative Operations Manager to make sure that our creative team of 8 is producing exquisite work on time and in scope, scaling our systems, and allowing more people inside our company of 180 to make good creative work themselves.

And who are Famly? We’re on a mission to close the collaboration gap in early childhood. So we’re building the world’s most collaborative Early Childhood Platform - a software platform for the adults in a young child’s life to connect, share their workload, and learn about early childhood. Basically, Famly makes life easier for educators and families so that they can get back to what matters.

As the Creative Operations Manager, you’ll be working closely with our Marketing leadership team to build systems, manage projects, improve workflows, and design automation that helps scale our creative. And you’ll be working daily with our creative team of copywriters, videographers, content creators, designers and social experts to help make their lives easier so they get more time focusing on making great creative work that builds Famly’s brand for the long term. 🧑‍🎨

While this is a permanent role, you’re also coming on board to help fill some maternity and paternity gaps in 2026, as our Sr. Director of Brand and Comms (yes that’s me Matt I’m writing this hello) takes some time to welcome his first child, and a few of our other team members are taking maternity leave. 

That means we’re looking for someone who is flexible and adjustable. Ultimately you should be a low-ego systems builder that loves to make everyone else look good, but you’re also coming on board to define a new role, fill gaps where relevant, and take these skills to whatever the biggest challenge in our marketing team is.

What you'll be doing 🎯

• Move big brand-owned projects forward as project owner and ensure smooth delivery

• Ensuring the creative parts of all projects are well planned and executed

• Sparring with senior creatives on systems to help operationalise their work further

• Handling all incoming tasks and supporting leadership to effectively distribute

• Lead weekly priority meetings and creative planning to ensure all priorities are understood, aligned, and communicated

• Find ways to scale what works across all areas of creative production

• Managing our creative asset systems and coming up with structures and conventions to support in findability and structure of assets

• Work with Brand Director on fundamental structure of briefing to make sure we are asking the right questions

• Manage internal briefs, understanding what is missing, delivering feedback to brief-givers, and ensuring all briefs delivered are ready to ship

• Run our Notion project management setup for the team, ensuring overviews and task management are clear for all

• Be the central point of contact for all creatives and external stakeholders

• Manage external freelancers and suppliers

You’ll thrive in this role if you 🔥

• Have 5+ years as an account or project manager at creative agencies or experience running creative production/project management/traffic management within in-house creative teams

• Are an experienced systems thinker who builds processes around people not the other way around.

• Are comfortable experimenting with AI tools to speed up workflows and improve consistency

• Are experienced with writing, managing, and assessing briefs

• Are a very strong project manager

• Understand enough business context to help prioritise and enough creative strategy to support the team

• Are incredibly low ego - comfortable not being the ‘ideas’ person or taking credit

• Are calm, approachable, trusted

• Love bringing clarity and momentum - decisive, confident and not afraid to challenge approaches when you believe they’re wrong.

• Have proven experience in massively improving efficiency and workflows in creatives teams

• Consider yourself proactive - good at remembering to loop back on tasks, and spotting problems.

• Give a damn about early childhood and want to give a better start to life to millions of children.

• Bonus: If you have creative experience yourself as a videographer, designer, copywriter or motion graphic designer.
  

While we’d love someone who has experience in the arena doing this type of work, we appreciate that everyone brings something unique. If you don’t tick every box above, never mind - apply anyway. We’d still love to read your application. 🤓

And who are Famly? 🧐

You’re probably wondering at this stage, and Famly are...? Well, it all began when our co-founder Henrik’s daughter was ready to start at kindergarten. He couldn’t believe the amount of work being done on paper - and how distant he felt from his first child during the day. The paper ‘parent’ books they exchanged once a month just weren’t cutting it. Together with his friend, our co-founder and CEO Anders, they set about solving that.

These days, the 180 of us building Famly talk about trying to do one thing. Giving children the best possible start to life. Or rather, making it easier for the 8,000 nurseries who use Famly every day to that, on our behalf.

We do it with the world’s first Early Childhood Platform, software that brings over a million parents closer to their child’s day while they’re away from them. We also make financial, pedagogical, and planning tools for more than 100, 000 early years professionals in the UK, US, Germany and 15 other countries, saving them hours and reducing their admin stress. 

Ultimately, that gives them more time and headspace for the little ones that really matter.

📋 The interview process looks like:

• Interview with a People Partner

• Rational thinking test

• Interview with Sr. Director of Brand + Comms

• Case assignment

• Presentation of the case and interview with the hiring committee consisting of 

  • CMO

  • Sr Director, Brand and Comms

  • Brand Design Lead

  • Director, Revenue Marketing

💜 You’ll love working here because:

• A clear career framework and coaching to make sure you’re growing, a $1000 personal development budget and a ‘We’ll buy you any book you want’ policy. 

• We’re all about hiring clever people who are good humans too. It means Famly is full of top thinkers and generous teammates waiting to help you shine.

• One of our key beliefs to ‘make your colleagues shine' is all about breaking down silos, celebrating one another, and staying connected across departments, offices, and oceans.

• We like to give a lot of ownership both in terms of responsibility and freedom to try new, challenging tasks.

• Top-notch work equipment (including noise cancelling headphones for those focus periods!).

• A great team, building a great culture together in person 4 days a week.

We're looking to fill the position as soon as possible, so get your application in today by sending us:

• Your CV and

• A cover letter covering what speaks to you about the role and what you can bring - in any form you like ✍️ 📹

Looking forward to hearing from you!

Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.