Product Manager - Billing

At Famly, we’re looking for a Copenhagen-based Product Manager to be part of an essential product team: The Billing Crew. This crew develops a suite of essential features that are crucial for our customers to manage their business, making it a critical factor in choosing Famly.

And Famly is...? Well it all started when our co-founder Henrik’s daughter was ready to start at daycare. He couldn’t believe the amount of work being done on paper - and how distant he felt from his first child during the day. The paper ‘parent’ books they exchanged once a month just weren’t cutting it. Together with his friend, our co-founder and CEO Anders, they set about solving that.

These days, the 160 of us building Famly talk about trying to do two things for our 6,500+ customers:

• Giving children the best possible start to life.

• Championing the vital work that goes into making that happen.

We do it with software that brings hundreds of thousands of parents closer to their child’s day while they’re away from them. To support every aspect of this, we make financial, pedagogical, and planning tools for more than 120,000 childcare professionals, saving them hours and reducing their admin stress.

Ultimately, that gives them more time and headspace for the little ones that really matter. Does this mission strike a chord with you too? Come help us make it happen.

What you'll be doing:

The role is as Product Manager for our Billing team, responsible for managing pricing, bookings, invoicing, and financial reporting features. Central to this experience is booking children for care and generating accurate invoices based on the type and amount of care provided. Our focus is delivering useful automation and collaboration to fit the key functions that optimise profits for childcare centres, save staff time, and ensure that paying for childcare doesn’t get in the way of a strong relationship between the parents and carers.

While our billing features are highly successful in the UK, where Famly is the market leader, we are not quite there yet in our two growth markets—the US and Germany. To achieve this you will require understanding the delta across markets and prioritising and building a solid and unified user experience that is simple on the surface but flexible and powerful enough to accommodate key use cases across markets.

Your job will be to:

• Own the process of discovery and specify new features/projects in the team. This includes working together with the crew’s Product Designer in conducting user research, analysing user behaviour, and shaping solutions. It also includes collaborating with engineers in assessing what’s feasible.

• Breaking complex features down into actionable items for the development teams to build.

• Coordinate with the relevant crews that border your domain and involve key stakeholders in the process.

• Help drive adoption and retention of the system by tracking insights to identify priorities and areas for improvement.

• Gather and structure key insights across key markets to inform the product strategy and which problems to tackle next, defining and updating the roadmap to keep all stakeholders up to date on the plan ahead.

• Work closely together with the PM of Payments automation and your line manager and SVP of Product in defining the finance product strategy and setting ambitious goals for the team.

• Work closely with key customer accounts, partners, commercial teams and market researchers on shaping, developing, and testing new solutions.

You’ll thrive in this role if:

• You have a real drive to understand the users' needs and are experienced in running the discovery process of product development.

• You balance a "get shit done" entrepreneurial spirit with the need for long-term thinking and strategic planning.

• You have strong prioritisation and decision-making skills and are able to rally people behind a plan of action.

• You’re not afraid of diving into complex financials to understand how something is calculated or how it works in detail.

• You step up to lead and drive the team forward towards short and long-term goals.

• You’re well-versed in the art of stakeholder management and understand how to set expectations amongst executives, external customers and partners

• You’re well-organised and proactive by nature.

• You’re a good communicator, excellent at explaining the reasoning behind your proposals and decisions. This helps you provide and receive feedback in a constructive way.

• You’re approachable, calm, knowledgeable and helpful, striking the right balance of unblocking and enabling your product team, while being a reliable point person on all things finance for the rest of the company.

• You’re an expert collaborator, able to work and get the best out of a varying cast of team members and knowing when to lead, listen, equip, decide and change course as needed.

• You’re excited to help shape the product management culture at Famly.

It would be even better if:

You have prior experience with billing software or have a financial background. We see our customers calculating their invoices in many different ways, some even incorrectly, without them knowing it. Being able to navigate this and arrive at an informed solution has shown to be important to avoid an overly complex experience.

We appreciate that everyone brings something unique, so even if you don’t tick every box above, we’d still love to read your application.

You’ll be working with:

In the Billing crew, you will be partnering with our finance Engineering Manager to lead a product team of ~6 brilliant engineers.

You’ll be reporting directly to Nicolai, the SVP of Product, and on a day-to-day basis you’ll be in close collaboration with our Senior Product Manager in the Payments Automation crew, Bjarke Daugaard, as well as our Director of Product Design, Kristoffer Solberg, who heads up the Product Design department (part of Product).

You’ll love working here because:

• We’re all about hiring a diverse array of clever people - who are good humans too. It means Famly is full of top thinkers and generous teammates waiting to help you shine.

• A big focus on people support with personal and career development, including monthly training sessions in a wide variety of topics.

• We like to give a lot of ownership both in terms of responsibility and freedom to try new things. We’ll get you up and running and collaborate along the way, of course.

• Top-notch work equipment, a variety of working spaces for focus time and collaboration

• Office location on Købmagergade, conveniently located in the heart of Copenhagen.

• A yearly training and conference budget of 10,000 DKK.

This position is for the Copenhagen HQ office, where you can enjoy:

• A yummy daily buffet and a well-stocked drinks fridge

• Our private rooftop courtyard (sunny all year round, we promise…!)

• Endless team fun with dinners out, office BBQs, Friday bars, big quarterly social events, game nights, a daily 7-minute workout, and more!

We're looking to fill the position as soon as possible, so get your application in today. The interview process looks like this:

• Send us your CV and a cover letter that tells us why you are a must-hire for this role and what speaks to you about Famly.

• If your profile looks like a fit, we’ll request a screener interview.

• Then 2 rounds of interviews.

• Get a job offer and accept the challenge with one of Denmark's coolest tech companies.

Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives, and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristic and to celebrate diversity. Everyone is welcome and encouraged to apply. We will be reviewing applications on an ongoing basis.