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US Customer Advisor

  • On-site
    • Washington, D.C., District of Columbia, United States
  • $55 - $65 per year
  • Customer Operations

Job description

Are you a people person who loves technical problem-solving and making a real impact? We’re looking for a Customer Advisor to join our Arlington, VA-based US team at Famly!

You’ll be the face of our frontline US support, helping childcare providers use Famly to run their daycare centres smoothly. It’s about building relationships, tackling tech challenges, and ensuring our customers are getting the most out of our platform. 

Sound like something you're excited about? Let’s talk!

About the opportunity:

  • Provide top-notch customer support via chat, phone, email, and Zoom.

  • Troubleshoot technical issues and guide customers on how to best use Famly.

  • Identify opportunities for upselling and prevent customer churn.

  • Work closely with our Product and Sales teams to share feedback and drive improvements. 

  • Manage customer interactions using tools like Dialpad, Intercom, Planhat, HubSpot, and more.

Job requirements

About you:

  • You’re a great communicator who loves connecting with people.

  • You’ve got 1+ years of experience in customer support, ideally in SaaS or a high-paced environment.

  • You’re tech-savvy and quick to pick up new software.

  • You’re proactive, organized, and love problem-solving.

  • You genuinely care about helping customers and making a difference.

  • Bonus points if you’re comfortable with data (Excel/Google Sheets) and can break down technical concepts in simple terms.

What’s in it for you:

  • Base salary of $55K-65K.

  • 401K and comprehensive health insurance (HSA & FSA included).

  • 25 days  PTO and unlimited sick days.

  • Company trip to Lisbon in June 2025 with 170+ global teammates.

  • $1000 annual personal Learning & Development budget.

  • Top-notch IT equipment to set you up for success.

  • Work in a fantastic WeWork space with free coffee, a stocked fridge, and a gym/bike room.

  • A team that cares about making a difference in the lives of children and educators.


Interview Process (quick and painless, we promise!):

  1. Interview with Friedrich, People Partner

  2. Logical test

  3. Interview with Michelle, US Customer Operations Team Lead

  4. Case assignment

  5. Present your case to the hiring committee

How to Apply:

Please send us your resume and a recorded video (max 2 mins) telling us what excites you about the role and what you can bring to the team.

Even if you don’t tick every box above, get in touch! We’d still love to read your application.

Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives, and experiences. It is a fundamental policy at Famly not to discriminate on any basis, or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.


Want to know more about Famly?

It all began when our co-founder Henrik’s daughter was ready to start at daycare. He couldn’t believe the amount of work being done on paper - and how distant he felt from his first child during the day. The paper ‘parent’ books they exchanged once a month just weren’t cutting it. Together with his friend, our co-founder and CEO, Anders, they set about solving that.

Today, Famly is a 170+ person global company, improving the lives of children through our Early Childhood Platform. We support over 7,000 childcare centers and 1M+ users worldwide, saving them time and reducing their admin stress, allowing them much more time to focus on what matters the most. The children.

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